SLA History
Historical performance and trends
Avg SLA Rate
95.2%
1.3%
vs last weekTotal Violations
278
12%
vs last weekAvg Response Time
3m 12s
8%
vs last weekBest Day
Feb 15
97.0% SLA
Weekly SLA Trend
+1.3%
MonTueWedThuFriSatSun
Lead Volume by Hour
Today12am6am12pm6pm12am
Date | Total Leads | On Time | Violations | SLA Rate | Avg Response | Peak Hour | |
|---|---|---|---|---|---|---|---|
| Wed, Feb 18 | 899 | 847 | 52 | 94.2% | 3m 24s | 2:00 PM | |
| Tue, Feb 17 | 912 | 876 | 36 | 96.1% | 2m 58s | 3:00 PM | |
| Mon, Feb 16 | 845 | 798 | 47 | 94.4% | 3m 42s | 1:00 PM | |
| Sun, Feb 15 | 723 | 701 | 22 | 97% | 2m 15s | 11:00 AM | |
| Sat, Feb 14 | 678 | 645 | 33 | 95.1% | 3m 08s | 4:00 PM | |
| Fri, Feb 13 | 891 | 847 | 44 | 95.1% | 3m 22s | 2:00 PM | |
| Thu, Feb 12 | 756 | 712 | 44 | 94.2% | 3m 45s | 3:00 PM |