SLA Command Center
Real-time lead response monitoring
Live
2:01:37 AM
Leads in Queue
5
2%
new this hourAvg Response Time
3m 24s
12%
vs yesterdaySLA Compliance
94.2%
2.1%
vs yesterdayViolations Today
3
1%
vs yesterdayLive SLA Queue
5 leads waitingRobert Chen
Facebook • CA
Assigned To
Marcus Chen
Time Left
5:00
Jennifer Smith
Google • TX
Assigned To
Sarah Williams
Time Left
5:00
Michael Johnson
Webinar • FL
Assigned To
Unassigned
Time Left
5:00
David Brown
Landing • AZ
Assigned To
Unassigned
Time Left
5:00
Lisa Wilson
Facebook • WA
Assigned To
Emily Thompson
Time Left
5:00
Recent Violations
TodayMark Taylor
David Kim • No answer
-2m 15s
14:32
Amanda Anderson
James Rodriguez • Busy
-0m 45s
14:28
Chris Evans
Unassigned • Unassigned
-3m 10s
14:15
Today's SLA
94.2%
847
On Time
52
Violations
899
Total
Agent Status
Marcus Chen
on call
98%
3 leads
Sarah Williams
available
96%
4 leads
James Rodriguez
on call
91%
2 leads
Emily Thompson
available
99%
5 leads
David Kim
break
88%
0 leads
Performance
Peak Hour2:00 PM - 3:00 PM
Best AgentEmily Thompson
Fastest Response0m 42s
Slowest Response7m 23s