Command Center

SLA Command Center

Real-time lead response monitoring

Live

4:41:47 PM

Leads in Queue

5

2%

new this hour

Avg Response Time

3m 24s

12%

vs yesterday

SLA Compliance

94.2%

2.1%

vs yesterday

Violations Today

3

1%

vs yesterday

Live SLA Queue

5 leads waiting

Robert Chen

Facebook • CA

Assigned To

Marcus Chen

Time Left

5:00

Jennifer Smith

Google • TX

Assigned To

Sarah Williams

Time Left

5:00

Michael Johnson

Webinar • FL

Assigned To

Unassigned

Time Left

5:00

David Brown

Landing • AZ

Assigned To

Unassigned

Time Left

5:00

Lisa Wilson

Facebook • WA

Assigned To

Emily Thompson

Time Left

5:00

Recent Violations

Today

Mark Taylor

David Kim • No answer

-2m 15s

14:32

Amanda Anderson

James Rodriguez • Busy

-0m 45s

14:28

Chris Evans

Unassigned • Unassigned

-3m 10s

14:15

Today's SLA

94.2%

847

On Time

52

Violations

899

Total

Agent Status

Marcus Chen

on call

98%

3 leads

Sarah Williams

available

96%

4 leads

James Rodriguez

on call

91%

2 leads

Emily Thompson

available

99%

5 leads

David Kim

break

88%

0 leads

Performance

Peak Hour2:00 PM - 3:00 PM

Best AgentEmily Thompson

Fastest Response0m 42s

Slowest Response7m 23s