AXIOM OpsWeekly Leaderboard
Agent performance rankings and scores
Scoring Formula
Score = (Bookings × 40) + (Contact Rate × 25) + (Booking Rate × 20) + (SLA Met % × 0.15)
Higher bookings and conversion rates lead to higher scores. SLA compliance is also factored in.
Higher bookings and conversion rates lead to higher scores. SLA compliance is also factored in.
Bookings by Agent
No data
Contact Rate by Agent
No data
SLA Met % by Agent
No data
Full Rankings
Complete weekly performance data
# | Agent | Score | Assigned | Calls | Connected | Booked | Contact % | Book % | Avg 1st Call | SLA % |
|---|---|---|---|---|---|---|---|---|---|---|