Ops Analytics
Performance metrics and trends
New Leads (7d)
Assigned (7d)
SLA Compliance
Booked (7d)
Lead Funnel Trend (14 days)
Calls per Agent (7 days)
SLA Compliance by Team (7 days)
Agent Scoreboard (Weekly)
Performance breakdown by agent
Agent | Assigned | Calls | Contacted | Booked | Contact % | Booking % | SLA % | Avg First Call |
|---|---|---|---|---|---|---|---|---|